PRIVACY POLICY

Last Updated: 07.01.2026

1. Introduction

Funeral Hub (“we”, “us”, “our”) is committed to protecting the privacy and personal information of users who visit and use our website (the “Platform”).

This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

2. Nature of Our Platform

Funeral Hub operates as an independent advertising and comparison platform for funeral plans and funeral services offered by third-party funeral parlours.

We:

Do not provide insurance or funeral policies
Do not provide financial or insurance advice
Do not underwrite, administer, or manage funeral policies

All services displayed are offered by independent funeral parlours, and any engagement occurs directly between the user and the selected funeral parlour.

3. Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide Voluntarily

Full name
Contact details (phone number, email address)
Location (city/township/province)
Enquiry or comparison requests
Any information submitted through forms or enquiries

3.2 Automatically Collected Information

IP address
Browser type and device information
Pages visited and interactions on the Platform
Cookies and similar tracking technologies

4. Purpose of Collecting Personal Information

We collect and process personal information only for legitimate business purposes, including to:

Facilitate enquiries between users and funeral parlours
Display relevant funeral plans and services
Improve website functionality and user experience
Communicate with users regarding enquiries or platform updates
Ensure platform security and prevent misuse

We do not sell personal information to third parties.

5. Sharing of Information

Personal information may be shared only in the following circumstances:

With a selected funeral parlour, where a user has requested information or contact
With service providers assisting with website hosting, analytics, or technical support
Where required by law or regulatory authorities

All third parties are required to handle personal information responsibly and securely.

6. Funeral Parlours (Third Parties)

Funeral parlours advertised on the Platform are independent third parties and operate under their own privacy policies and compliance obligations.

Funeral Hub is not responsible for how funeral parlours collect, use, or process personal information once a user engages with them directly.

Users are encouraged to review the privacy policies of the relevant funeral parlour before sharing additional information.

7. Cookies & Tracking Technologies

We use cookies to:

Improve website performance
Analyse traffic and usage patterns
Remember user preferences

Users may disable cookies through their browser settings; however, this may affect certain features of the Platform.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Loss
Unauthorised access
Misuse
Disclosure or alteration

These measures include secure hosting environments and access controls.

9. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Information that is no longer required is securely deleted or anonymised.

10. Your Rights Under POPIA

Users have the right to:

Request access to their personal information
Request correction or deletion of personal information
Object to the processing of personal information
Withdraw consent where processing is based on consent

Requests can be made by contacting us using the details below.

11. Children’s Information

The Platform is not intended for children under the age of 18.
We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

13. Contact Information

For any questions, concerns, or requests relating to this Privacy Policy, please contact:

Funeral Hub
Email: compare@funeralhub.co.za]
Phone: 087 456 3456